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Customer & Business manager is missed from the Plesk menu

Article ID: 9467, created on Dec 21, 2010, last review on Aug 12, 2014

APPLIES TO:
  • Plesk 10.x for Windows

Symptoms

Desite of the "Customer & Business Manager" component of installation, it is missing from the Parallels Plesk Panel 10 menu.

In the Server Administration Panel, the following error can be displayed:
Warning: Unable to enable integration with local Billing: Execution failed.
Command: billing_connect_panel
Details: The following Panel error occurred: Failed to process request: Could not resolve host: domain.tld; No data record of requested type

Cause

"Customer & Business Manager" requires the correct Plesk host name resolution. The host name should point on the server where Parallels Plesk Panel is installed. So, integration was not completed.
           9244 Customer & Business Manager installation requirements

Resolution

To complete integration, correct the dns records for the Plesk host name and initialize components integration.

"Customer & Business Manager" integration can be done by executing the "init_local_billing.php" script. This script can be found in the directory "%plesk_dir%\admin\plib\scripts\"

c:\>"%plesk_bin%\php.exe" -dauto_prepend_file="" "%plesk_dir%\admin\plib\scripts\init_local_billing.php
Registration of local billing finished
Administrator contact information synchronized
Operation completed successfully

After successful script execution, "Customer & Business Manager" will be integrated with Parallels Plesk Panel, and will be available in the Parallels Plesk Panel menu.



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