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Support Options for Parallels Plesk Panel 11.x and Parallels Plesk Automation

Article ID: 114130, created on Jun 18, 2012, last review on Feb 20, 2015

  • Parallels Plesk
  • Parallels Plesk Automation
  • Service provider products licensing

Parallels offers different kinds of support for Parallels Plesk Panel 11.x and Parallels Plesk Automation users. In order to find the support options available for your license, find the category, which mentions where you purchased your license, then find the required point depending on what kind of license you have.

NOTE: For support options for Plesk 12 please refer to this article.

Support for direct Parallels customers

The listed support options are for Parallels Partners and for customers who purchased the product directly from Parallels or AWS (Amazon Web Services) Marketplace.

  • [Free] For customers with a Parallels Plesk Panel 11.x Unlimited license on a dedicated server who bought the license directly from Parallels or AWS Marketplace:

    24/7/365 email, phone, chat

  • For Parallels Partners. Partner support options vary based on a Partner status. If you need information on support options available for your Partner level, please contact your Sales representative.

  • [Free] For customers using Parallels Plesk Automation:

    24/7/365 email, phone, chat

Support for customers, who purchased a license from a Parallels Partner

Note: If you purchased your product from a Parallels Partner, we recommend you to use support from that provider. Parallels partners are fully trained by Parallels and deliver best-in-the-industry support for Parallels products running on their infrastructure.

  • [Free] For customers with a Parallels Plesk Panel 11.x Unlimited license on a dedicated server:

    24/7/365 email

  • [Free] For customers using Parallels Plesk Automation:

    24/7/365 email

Support options available for all owners of a Parallels Plesk Panel 11.x license

  • Paid Support.

    You can purchase support at the Parallels Plesk Panel Support and Services page.

    24/7/365 email, phone, chat

    If you buy Per Incident Support, a new ticket with Parallels Technical Support will be created automatically. You will receive an e-mail with instructions on how to use the support incident after your order is completed.

  • [Free] Self Service Support.

    You can find all the available online support resources at the Self Service Support Resources page.

    You can use the product documentaion, Knowledgebase, find a solution or ask a question on the Parallels Forum. The user community is supported by Parallels Plesk Experts, Parallels support staff, and engineering resources.

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