Search

Language:  
Search for:

  • Article for your preferred language does not exist. Below is international version of the article.
Available article translations:

Site cannot be opened with Firefox: "Loading online store..."

APPLIES TO:
  • Parallels Web Presence Builder
  • Parallels Plesk 10.x for Linux

Symptoms

After adding the Online Store module, the site cannot be opened in Web Presence Builder with Firefox. The following notification appears:

---8<---
Please wait.
Loading online store...
--->8---

Cause

The following error is shown when you try to open the site with Internet Explorer:

--->8---
Failed to load the store with ID 235667678. Make sure that you specified the correct store ID
---8<---


The problem is caused by an invalid Ecwid account ID configuration for the site. To check your ID, open the site with Internet Explorer, open the page with the Online Store module, and click "Enter an ID of an existing shop."


In the database:

[root@plesk10 ~]# mysql -uadmin -p`cat /etc/psa/.psa.shadow`
...

mysql> select d.name as 'Plesk Domain', s.uuid as 'Site uuid', s.ecwid_id as 'Ecwid account ID' from psa.domains d, psa.dom_param dp, sitebuilder5.site s where d.id=dp.dom_id and dp.param='site_builder_site_id' and s.uuid=dp.val;
+--------------+--------------------------------------+------------------+
| Plesk Domain | Site uuid                            | Ecwid account ID |
+--------------+--------------------------------------+------------------+
| plesk10.com  | b1d53377-aead-255c-fd5f-e340fcb3a8a5 |        235667678 |

...

"plesk10.com" is the name of the domain that cannot be opened in Web Presence Builder.

Resolution

To resolve the issue, open the site with Internet Explorer and remove the Ecwid account ID from your Online Store preferences:

Configure an Online Store > Enter an ID of an existing shop.

After you do this, the following notification will be shown in the Web Presence Builder menu:

--->8---
Failed to load the store with ID 0. Make sure that you specified the correct store ID
---8<---


The notification is shown only if Online Store exists on the site. To remove the notification, configure the valid Ecwid account ID in your Online Store preferences.
Note: You may remove the notification from the site of the domain (plesk10.com) without configuring the Online Store. Execute the following SQL query:

mysql> update sitebuilder5.site set ecwid_id=NULL where uuid='b1d53377-aead-255c-fd5f-e340fcb3a8a5';
Query OK, 0 rows affected (0.00 sec)
Rows matched: 1  Changed: 0  Warnings: 0

mysql>


"b1d53377-aead-255c-fd5f-e340fcb3a8a5" is the UUID of the plesk10.com site.



1d151d16e47c6f92bbf62d50eb32c4a2 c81e59b61af9dca603ba03b14aabe968 9f8baf78266b4e54525d1c6bf06305a5 56797cefb1efc9130f7c48a7d1db0f0c ffcb794077686b38f959f4ae61463cdf

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No
 
 
 
 
 
 
Server Virtualization
- Parallels Cloud Server
- Parallels Containers for Windows 6.0
- Parallels Virtuozzo Containers
Automation
- Parallels Automation
- Parallels Automation for Cloud Infrastructure
- Parallels Business Automation Standard
- Parallels Virtual Automation
- Parallels Plesk Panel Suite
- Web Presence Builder
- Parallels Plesk Automation
- Parallels Small Business Panel
- Value-added Services for Hosters
- Parallels Partner Storefront
Services & Resources
- Cloud Acceleration Services
- Professional Services
- Support Services
- Training & Certification