Search

Language:  
Search for:

  • Article for your preferred language does not exist. Below is international version of the article.
Available article translations:

Web Presence Builder icon is missing from Customer Control Panel

APPLIES TO:
  • Parallels Plesk 11.5 for Linux
  • Parallels Plesk 11.5 for Windows

Automatic import from KB #9284

Symptoms

The Web Presence Builder (WPB) component is installed on the server but it is not possible to editor publish a site with WPB. The "Edit site with WPB" button is missing from the Customer Control Panel.

The PPSitebuilder package is listed in the Server components:

Server Administration Panel > Settings > Server components

Resolution

1. Check that the Web Presence Builder publishing feature is available on the Parallels Plesk license key. If the parameter Sites published with Web Presence Builder equals zero, customers will not be able to use WPB.

Server Administration Panel > Tools & Utilities > License Management

To enable WPB on the license, it is necessary to upgrade your license with a bundle pack, or to install the license with a bundle pack that is already available.

2. If the WPB limit on the license is not zero, the ability to edit the site is determined by the service plan:

Server Administration Panel > Service Plans > (Select service plan) > (Set the desired limit for the "Sites published with Web Presence Builder" parameter)

With a "0" limit set, the Sites published with Web Presence Builder parameter button for editing a site with WPB is hidden. It is not visible to customers. Pay attention to the "Allow customer to create trial Web Presence Builder websites" parameter. This setting gives the ability to edit a site with WPB using the disabled publishing option.

3. A subscription inherits the settings and limits of its service plan. However, subscription limits can be customized. Check that the limit of the Sites published with Web Presence Builder parameter has not been changed:

Server Administration Panel > Subscriptions > (Select subscription) > click on the "Customize" button > (Check the limit for the "Sites published with Web Presence Builder" parameter)

4. The WPB "Edit Website" button will only be available after you have created the website via WPB in the "Start creating your website in one of the three ways" menu.

Compare the two screenshots below (before the website was created and after:

alttext

alttext

Search words:

http://kb.parallels.com/en/119875

Web Presence inaccessible

Websites & Domains tab

PPSitebuilder missing in server component

Parallels web presence builder is not shown

the button is not visible

Web Presence Builder missing

site builder migration

Presence Builder disappeared when new license added

Web presence builder icon missing

web presence builder visible

Parallels web presence builder not showing




c81e59b61af9dca603ba03b14aabe968 9f8baf78266b4e54525d1c6bf06305a5 56797cefb1efc9130f7c48a7d1db0f0c 1bb40a2897c5fbbe5c9bd20451105ddc 824237ce663843af86f93897fbd8e2f8 42844a8183c58f5bd71c7d59929707e6 51438e1dfe1e98e6ad3bf2ff9709bbbb f4c89357a6ff7298f273cb70f9d95452

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No
 
 
 
 
 
 
Desktop Virtualization
- Parallels Desktop 9 for Mac
- Parallels Transporter
- Parallels Desktop Switch to Mac Edition
- Parallels Desktop for Mac Enterprise Edition
- Parallels Management-Mac for Microsoft SCCM
Server Virtualization
- Parallels Cloud Server
- Parallels Containers for Windows 6.0 Beta
- Parallels Virtuozzo Containers
Automation
- Parallels Automation
- Parallels Automation for Cloud Infrastructure
- Parallels Business Automation Standard
- Parallels Virtual Automation
- Parallels Plesk Panel Suite
- Web Presence Builder
- Parallels Plesk Automation
- Parallels Small Business Panel
- Value-added Services for Hosters
- Parallels Partner Storefront
Services & Resources
- Cloud Acceleration Services
- Professional Services
- Support Services
- Training & Certification