Search for:

  • Article for your preferred language does not exist. Below is international version of the article.
Available article translations:

Direct login to Customer & Business Manager fails if a Parallels Plesk Panel license is expired

Article ID: 111604, created on Jul 7, 2011, last review on May 11, 2014

  • Parallels Plesk 10.x for Linux


When attempting to login to the Customer & Business Manager, users receive the following error message:

Fatal error: Uncaught exception 'ShellCommandException' with message 'Failed to run command '/usr/local/psa/admin/bin/billing-integration --command='info' --is-plesk-configured'' in /opt/plesk-billing/lib/billing-libs/ShellCommand.php:15 Stack trace: #0 /opt/plesk-billing/lib/billing-libs/ShellCommand.php(171): ShellCommand::execute('/usr/local/psa/...') #1 /opt/plesk-billing/lib/billing-libs/ShellCommand.php(95): ShellCommand::executeSUCommandForUnix('billing-integra...', Array) #2 /opt/plesk-billing/lib/lib-tk/include/common.php(217): ShellCommand::executeSUCommand('billing-integra...', Array) #3 /opt/plesk-billing/htdocs/admin/index.php(37): require_once('/opt/plesk-bill...') #4 {main} thrown in /opt/plesk-billing/lib/billing-libs/ShellCommand.php on line 15


This error occurs when you try to log in to the Customer & Business Manager directly (bypassing the Plesk Panel), while your Plesk Panel license is expired.


Log in to Parallels Plesk Panel through https://<your domain>:8443 and renew your Plesk Panel license. After renewing your license, you will be able to log into the Customer & Business Manager.

1d151d16e47c6f92bbf62d50eb32c4a2 c81e59b61af9dca603ba03b14aabe968 9f8baf78266b4e54525d1c6bf06305a5 56797cefb1efc9130f7c48a7d1db0f0c

Was this article helpful?
Tell us how we may improve it.
Yes No
Server Virtualization
- Parallels Cloud Server
- Parallels Containers for Windows 6.0
- Parallels Virtuozzo Containers
- Parallels Automation
- Parallels Automation for Cloud Infrastructure
- Parallels Business Automation Standard
- Parallels Virtual Automation
- Parallels Plesk Panel Suite
- Web Presence Builder
- Parallels Plesk Automation
- Parallels Small Business Panel
- Value-added Services for Hosters
- Parallels Partner Storefront
Services & Resources
- Cloud Acceleration Services
- Professional Services
- Support Services
- Training & Certification