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Customer & Business Manager stuck on post-upgrade processing

Article ID: 112666, created on Oct 31, 2011, last review on Jan 19, 2015

APPLIES TO:
  • Plesk 12.0 for Linux
  • Plesk 11.0 for Linux
  • Plesk 11.5 for Linux

Symptoms

The Customer & Business Manager post-install/upgrade configuration fails on the "Try to attach the 'admin' application to SSO" step, with the following output:

    Try to attach the 'admin' application to SSO............
    The '/usr/share/plesk-billing/sso.php' utility was failed with the unknown message: <message> <html><head> <meta http-equiv="X-UA-Compatible" content="IE=7"/> <title></title> <script> var opt_no_frames = false; var opt_integrated_mode = false; </head><body onLoad=";top.location='/login.php3';"></body><noscript>You will be redirected to the new address in 15 seconds... If you are not automatically taken to the new location, please enable javascript or click the hyperlink <a href="/login.php3" target="top">/login.php3</a>.</noscript></html>
    (HTTP code: 200)</message>. All details of the problem has been stored into the '/usr/share/plesk-billing/sso.crash.log' file.

Cause

There is an incorrect priority for SSO redirect rules: the /etc/sw-cp-server/applications.d/sso-cpserver.conf file instead of /etc/sw-cp-server/applications.d/00-sso-cpserver.conf

Resolution

  1. For RPM-based Parallels Plesk (Red Hat, CentOS), run:

    # for i in `find /etc/sw-cp-server/applications.d/ -type f -name *sso-cpserver.conf`; do mv $i $i.moved.kb.112666; done
    # rpm -q sw-sso | xargs rpm -e --nodeps --justdb
    # /usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components
    # /usr/share/plesk-billing/integration --command=install
    # /usr/share/plesk-billing/integration --command=repair-all
    
  2. For DEB-based Parallels Plesk (Ubuntu, Debian):

    # /usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components
    # apt-get -f install
    # /usr/share/plesk-billing/integration --command=repair-all
    

If it is not fixed, then run:

    # for i in `find /etc/sw-cp-server/applications.d/ -type f -name *sso-cpserver.conf`; do mv $i $i.moved.kb.112666; done
    # dpkg --force-all -r sw-sso
    # /usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components
    # /usr/share/plesk-billing/integration --command=install
    # /usr/share/plesk-billing/integration --command=repair-all

Search words:

Upgrade login

fgfgf

YumRPMCheckError

SSO start-up script




a914db3fdc7a53ddcfd1b2db8f5a1b9c 29d1e90fd304f01e6420fbe60f66f838 56797cefb1efc9130f7c48a7d1db0f0c 01bc4c8cf5b7f01f815a7ada004154a2 0a53c5a9ca65a74d37ef5c5eaeb55d7f 2a5151f57629129e26ff206d171fbb5f e335d9adf7edffca6a8af8039031a4c7 aea4cd7bfd353ad7a1341a257ad4724a

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