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How do I submit Problem Report for Parallels Cloud Server

APPLIES TO:
  • Parallels Cloud Server 6.0
  • Parallels Server

Per-VM problem report

Problem report for a specific virtual machine can be submitted the following way:

  1. Connect to your server via SSH shell or launch Terminal application if you are logged on locally.
  2. Run the following command to submit the problem report:

    # prlctl problem-report VMNAME|UUID --send
    
  3. Remember the ID of the report.

    Real life example:

    # prlctl problem-report CentOS-5.6 --send
    Operation progress 100%
    
    The problem report was successfully sent with id: 51095639
    

Server-wide problem report

  1. Connect to your server via SSH shell or launch Terminal application if you are logged on locally.
  2. Run the following command to submit the problem report:

    # prlsrvctl problem-report --send
    
  3. Remember the ID of the report.

    Real life example:

     # prlsrvctl problem-report --send
     Operation progress 100%
    
     The problem report was successfully sent with id: 51095638
    

Getting support

Note, problem report itself is not a support request and it will not be reviewed by Parallels without a support ticket. To submit support ticket, refer to this article:

1270 How do I submit a Support Issue ?

Additional Information

  • It is necessary to allow HTTP and HTTPS traffic for ports 80, 8080 and 443 to the report.parallels.com and vzreport.parallels.com.

  • To enable (or disable) Problem Report auto sending mechanism use the following command:

    # prlsrvctl set --cep on [off]
    

    If the CEP is on, report will be automatically created and sent in case of Parallels Dispatcher failure.

  • To check CEP status use the following command:

    # prlsrvctl info | grep CEP
    
  • Information about created Problem Reports can be found in Parallels.log:

    # egrep 'prl_problem_report_utils|problem report' /var/log/parallels.log
    

Search words:

problem report

vzreport




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