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How to limit autoresponder replies

Article ID: 112946, created on Dec 5, 2011, last review on Aug 12, 2014

  • Parallels Plesk 11.0 for Linux
  • Parallels Plesk 10.4 for Linux/Unix
  • Parallels Plesk 11.0 for Windows
  • Parallels Plesk 10.4 for Windows


If I enable auto-reply in my Parallels Plesk Panel (PP) email settings and send a test email to that account, I get an auto-response. However, if send another test email, I do not get any autoresponse, i.e., it works only once.


There is a parameter in the "psa" database -- mail_resp.ans_freq -- that defines the daily auto-reply limit for each mailbox, and it is set to "1" by default.


You can manage the amount of auto-replies in mailbox settings:

Aslo there is ability to manage this parameter in psa database:

In the mail_resp table of the psa database, modify the ans_freq field.

1. Log in to the "psa" database:
Linux: mysql -uadmin -p`cat /etc/psa/.psa.shadow` psa
Windows: Use the instructions in this article: 3472 [How To] How to access Parallels Plesk Panel database

2. Check the current value of the parameter:
mysql> select concat(m.mail_name , '@' , as mailname, mn_id, r.ans_freq from mail m, domains d , mail_resp r where m.dom_id = and r.mn_id =;
| mailname | mn_id | ans_freq |
| mailname1@domain.tld | 6 | 1 |
3. To set the value for all mailnames, run:
mysql> update mail_resp set ans_freq=XX;

(where "XX" - is the desired limit).

4. To set the value for a particular mailbox, you may refer to it by its mn_id, for example:
mysql> update mail_resp set ans_freq=XX where mn_id=6;

276b42158818c83055d6dfa6371d4e4b c81e59b61af9dca603ba03b14aabe968 9f8baf78266b4e54525d1c6bf06305a5 1d151d16e47c6f92bbf62d50eb32c4a2 56797cefb1efc9130f7c48a7d1db0f0c 783b875b64229fde618ad54999321dbc 42844a8183c58f5bd71c7d59929707e6 e26cd5a43fdb23cb2c65dd477ab20f95 40b42e819ce59dca8c0661c3644f1ce4 f4c89357a6ff7298f273cb70f9d95452 6466998e13fbb5542838cb31b30870ec 824237ce663843af86f93897fbd8e2f8

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