Search

Language:  
Search for:

Available article translations:

Site cannot be opened with Firefox: "Loading online store..."

Article ID: 113564, created on Mar 28, 2012, last review on May 10, 2014

APPLIES TO:
  • Web Presence Builder
  • Plesk 10.x for Linux

Symptoms

After adding the Online Store module, the site cannot be opened in Web Presence Builder with Firefox. The following notification appears:

---8<---
Please wait.
Loading online store...
--->8---

Cause

The following error is shown when you try to open the site with Internet Explorer:

--->8---
Failed to load the store with ID 235667678. Make sure that you specified the correct store ID
---8<---


The problem is caused by an invalid Ecwid account ID configuration for the site. To check your ID, open the site with Internet Explorer, open the page with the Online Store module, and click "Enter an ID of an existing shop."


In the database:

[root@plesk10 ~]# mysql -uadmin -p`cat /etc/psa/.psa.shadow`
...

mysql> select d.name as 'Plesk Domain', s.uuid as 'Site uuid', s.ecwid_id as 'Ecwid account ID' from psa.domains d, psa.dom_param dp, sitebuilder5.site s where d.id=dp.dom_id and dp.param='site_builder_site_id' and s.uuid=dp.val;
+--------------+--------------------------------------+------------------+
| Plesk Domain | Site uuid                            | Ecwid account ID |
+--------------+--------------------------------------+------------------+
| plesk10.com  | b1d53377-aead-255c-fd5f-e340fcb3a8a5 |        235667678 |

...

"plesk10.com" is the name of the domain that cannot be opened in Web Presence Builder.

Resolution

To resolve the issue, open the site with Internet Explorer and remove the Ecwid account ID from your Online Store preferences:

Configure an Online Store > Enter an ID of an existing shop.

After you do this, the following notification will be shown in the Web Presence Builder menu:

--->8---
Failed to load the store with ID 0. Make sure that you specified the correct store ID
---8<---


The notification is shown only if Online Store exists on the site. To remove the notification, configure the valid Ecwid account ID in your Online Store preferences.
Note: You may remove the notification from the site of the domain (plesk10.com) without configuring the Online Store. Execute the following SQL query:

mysql> update sitebuilder5.site set ecwid_id=NULL where uuid='b1d53377-aead-255c-fd5f-e340fcb3a8a5';
Query OK, 0 rows affected (0.00 sec)
Rows matched: 1  Changed: 0  Warnings: 0

mysql>


"b1d53377-aead-255c-fd5f-e340fcb3a8a5" is the UUID of the plesk10.com site.



dd0611b6086474193d9bf78e2b293040 a914db3fdc7a53ddcfd1b2db8f5a1b9c 29d1e90fd304f01e6420fbe60f66f838 56797cefb1efc9130f7c48a7d1db0f0c 9305481d3bd31663b68451e3bfdec5a5

FEEDBACK
Was this article helpful?
Tell us how we may improve it.
Yes No
 
 
 
 
 
 
Server Virtualization
- Odin Cloud Server
- Odin Containers for Windows 6.0
- Odin Virtuozzo Containers
Automation
- Odin Automation
- Odin Automation for Cloud Infrastructure
- Odin Business Automation Standard
- Odin Virtual Automation
- Odin Plesk Panel Suite
- Web Presence Builder
- Odin Plesk Automation
- Odin Small Business Panel
- Value-added Services for Hosters
- Odin Partner Storefront
Services & Resources
- Cloud Acceleration Services
- Professional Services
- Support Services
- Training & Certification