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I registered a domain with a Parallels reseller, who is unresponsive to my requests. How do I get control of my domain?

APPLIES TO:
  • Service provider products licensing

Parallels provide domain registration services as a partner of eNom. If your domain was registered with a reseller of Parallels, but the reseller does not respond to your inquiries and you need to control your domain name, please follow the steps below:


Check WHOIS details for your domain name.

To have any domain moved, you or your company MUST be listed in the WHOIS contact information as the registrant. If you are not, there is nothing we can do to change it. To check the WHOIS information, go to eNom’s WHOIS tool and insert your domain name:

http://www.enom.com/whois/default.aspx

If you are not the registrant of the domain name in question, you might want to contact ICANN to dispute domain ownership and correct WHOIS details:

http://www.icann.org/en/contact/


If you or your company is listed as the registrant of domain name in question, please submit a support ticket for Parallels:

https://sp.parallels.com/hcap/support/request/ > Parallels Plesk Suite > Parallels Domain/SSL Reseller Program

Please make sure that the following information in included into your request:

  • your domain name or website URL;
  • your contact details including your name, company name, email address and phone number;
  • information about who your reseller is, how you have attempted to reach your reseller,
  • the domain purchase date and the website where you bought the domain, if you have this information.

Depending on whether the registrant is an individual or a company, you should also attach one of the following documents to your request for domain ownership verification:

  • for individuals: a color digital copy of a government issued photo ID (driver's license, passport, military ID, birth certificate);
  • for companies: a digital copy of a Business License or an Article of Incorporation.

There are two major solutions:

A. Push to another account

Your domain can be pushed into a different reseller sub-account with eNom. If you know a reseller under eNom you would like to pass your domain management to, please provide this reseller's login ID to us. We will push your domain into this reseller's account, so they will be able to manage your domain.

Please note that you may also have your domain moved to your own retail account with Parallels. The procedure is free-of-charge. In the account you will be able to renew the domain, change DNS settings and WHOIS contact information, you will also have access to other settings and services.

Before your domain is moved to the retail account, please make sure you are aware of the pricing for domain registration/renewal/transfer:

http://parallelsdomains.com/pricing.aspx

In order to create a retail account with Parallels please go to:

http://www.parallelsdomains.com/

Click on New Account. Fill in your information. Note that you do not need to fill in the credit card information. Once you have created your account, provide Parallels support with your account login ID.

B. Transfer to another registrar

We can unlock your domain and provide EPP/Authorization code, so you will be able to transfer your domain to a different registrar. EPP code can only be sent to the registrant's email address, please make sure that this mailbox is active and you have access to it.

Search words:

unresponsive reseller

renew domain

transfer domain

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