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Unable to stop iptables service via Power Panel: service "iptables" status is not "stopped" after command "stop"

Article ID: 115599, created on Feb 26, 2013, last review on Aug 13, 2014

  • Parallels Cloud Server
  • Parallels Virtuozzo Containers for Linux
  • Parallels Server
  • Parallels Virtual Automation


When stopping IPtables service via Power Panel > Services > System Services, the following error is observed:

----------- Error Details -----------
Failed to stop the "iptables" service.
Cannot start/stop/restart service: service "iptables" status is not "stopped" after command "stop"


The behavior of service iptables stop differs from the behavior of others.

The service will not be recognized as "stopped" unless the IPtables kernel modules are unloaded, which is not possible from inside the container.


The fix for the corresponding request PVA-16357 is available in PVA 6.0 Update 2 (pva-release 6.0-2145). Please update the installation of PVA Agent on the server.

As the resolution of the request PVA-16357, management of the service iptables is disabled in Power Panel. Please use the firewall management page instead. Or stop IPtables service from the container's shell:

[root@mycontainer~ ]# service iptables stop

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