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How to enable forwarding to multiple recipients for Hosted Exchange mailbox

Article ID: 116151, created on May 23, 2013, last review on May 11, 2014

APPLIES TO:
  • Operations Automation

Symptoms


A customer tries to configure mail forwarding for their Hosted Exchange mailbox in POA Customer Control Panel.

When specifying more than one email in the 'E-mail address' field, the error is displayed: 'Error: Invalid e-mail address.':



Cause


Forwarding can only be configured to single email address.

Resolution


A customer may create a new Exchange distribution list in POA Control Panel, add all email addresses that should receive forwarded mail to that list, and then use the address of the created distribution list in forwarding configuration of their mailbox.

Information on managing distribution lists is available in POA Subscriber's Guide: Managing Distribution Lists.



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