Article ID: 130689, created on Apr 21, 2017, last review on Apr 24, 2017

  • Applies to:
  • Operations Automation 7.0

Symptoms

Attempt of adding new user via CCPv2 makes browser page hang in infinite load. Clicking on other UI elements produces no feedback. The following error is thrown in browser console:

Object {} "
----------------------------------------
rejected at n (https://cp.provider.tld/aps/2/ui/runtime/client/aps/aps.js?apsUIRuntimeVersion=2.2-2562.KB130408.25:12:27376)
<...>
   ----------------------------------------
Error
    at o.then.n.then (https://cp.provider.tld/aps/2/ui/runtime/client/aps/aps.js?apsUIRuntimeVersion=2.2-2562.KB130408.25:12:28202)
    at Object.load (https://cp.provider.tld/aps/2/packages/e0305d4c-5238-43e3-a4b9-e3be15eefdd4/ui/locales.js?apsUIRuntimeVersion=2.2-2562.KB130408.25:14:7)
<...>

Users creation is available in CCPv1.

Tracing the stack trace from browser console shows the following request/response that returns two items, that are further processed in locales.js:

https://cp.provider.tld/aps/2/resources?implementing(http://www.parallels.com/pa/pa-core-services/branding-management)

[
        {
                "aps":
                {
                        "id": "c1a3887e-6b5e-4875-9e39-9ffd0747ceb8",
        },
        {
                "aps":
                {
                        "id": "de86417c-9dde-4f49-98f8-f3711f0c42f1",
        }
]

Cause

Two instances of branding-management APS resources are exist, while there should be only one. These resources could be only duplicated when update or hotfix installation is processed incorrectly.

This issue was further passed to the Engineering team in form of request APS-41660.

Resolution

Workaround is available, but requires manual database modification. Please contact Odin Technical Support in order to investigate the issue and apply workaround.

In order to acquire additional details about APS-41660 you may contact your Technical Manager or a member of Pooled Technical Associates team.

Search Words

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