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License fails to update

Article ID: 808, created on Oct 6, 2008, last review on Apr 22, 2015

APPLIES TO:
  • Plesk
  • Plesk Sitebuilder
  • Plesk Billing
  • Plesk Expand
  • Operations Automation
  • Business Automation
  • Odin Business Automation Standard
  • Virtuozzo 6.0
  • Virtuozzo containers
  • Virtuozzo hypervisor
  • H-Sphere

Symptoms

The product license fails to update. The following errors may occur:

Licensing Server Unreachable: Unable to connect with licensing server.
Please make sure that your network allows communication to ka.parallels.com:5224.
For more details check system help pages.

or

Couldn't resolve host name

or

Can't connect to ka.parallels.com:5224 (Timeout)

Cause

The product tries to connect to the license server ka.parallels.com at port 5224 to update the license, but it cannot establish a connection.

Resolution

On December 1, 2014, the IP address of the license server was changed to 195.214.233.80 (IPv4) and 2001:67c:730::80 (IPv6). Make sure that the hostname ka.parallels.com resolves to the proper IP from your server:

# nslookup ka.parallels.com
Address: 195.214.233.80

If the license server does not resolve to the correct IP, check the /etc/hosts file.

If any of these servers are behind a firewall and old IP addresses of Key Administrator are listed in the firewall rules, please add new IP addresses of Key Administrator to the firewall rules to allow your servers to connect to ka.parallels.com. This can be checked with these commands:

# nmap -P0 -p5224 ka.parallels.com
# telnet ka.parallels.com 5224
# traceroute ka.parallels.com

If you are using the APF firewall, check /etc/apf/allow_hosts.rules for the mentioned IPs or the hostname ka.parallels.com.

Search words:

cannot retrieve keys

grace period

Warning: You are currently operating within the grace period of your product license. To update your product license, select the Retrieve Keys option on the License Management page.

expired

失効猶予期間中

Unable to connect with licensing server

Unable to update the license automatically

license trial plesk

Problem with the SSL CA cert (path? access rights?)(77)

Couldn't resolve host name

Unable to access Plesk

license

The license key is invalid. In order to use Panel, you need to obtain and install a new valid license key. Your license key has expired. To continue using your Panel, you must purchase a non-expiring commercial license key.

The product license key has expired. Please contact your service provider for assistance.

Error updating License

Plesk license doesnt avaliable

licences vps

Retrieve keys does not work

Cannot retrieve the license key

Please activate the plesk panel key

can not activate license

111599

License key is not prolongated yet

ERROR: certificate common name “ka.plesk.com” doesn’t match requested host name “ka.parallels.com”.

Unable to connect to license server https://ka.parallels.com:5224/xmlrpc. cURL error description: Problem with the SSL CA cert (path? access rights?)(77)

grace perios expired need updated license

Key Update Status License key is not prolongated yet

telnet ka.parallels

retrieve keys

SiteBuilder License expired

license fails to renew

plesk key

automatic licnse update not working




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