The Parallels license fails to update. The following errors may occur:
Licensing Server Unreachable: Unable to connect with licensing server. Please make sure that your network allows communication to ka.parallels.com:5224. For more details check system help pages.
Couldn't resolve host name
Can't connect to ka.parallels.com:5224 (Timeout)
The Parallels product tries to connect to the license server
ka.parallels.com at port 5224 to update the license, but it cannot establish a connection.
Since December 19, 2011, the IP address of the license server has changed to 22.214.171.124. Make sure that the hostname
ka.parallels.com resolves to the IP 126.96.36.199 from your server:
# nslookup ka.parallels.com Address: 188.8.131.52
If the license server does not resolve to the correct IP, check the
Also make sure that the outgoing connection to
ka.parallels.com:5224 is not firewalled on your server or somewhere in your network. If this is the case, you can contact your ISP to open the port. This can be checked with these commands:
# nmap -P0 -p5224 ka.parallels.com # telnet ka.parallels.com 5224 # traceroute ka.parallels.com
If you are using the APF firewall, check
/etc/apf/allow_hosts.rules for the IP
184.108.40.206 or the hostname