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Parallels license fails to update

Article ID: 808, created on Oct 6, 2008, last review on Dec 16, 2014

APPLIES TO:
  • Parallels Plesk
  • Parallels Plesk Sitebuilder
  • Parallels Operations Automation
  • Parallels Business Automation - Enterprise
  • Parallels Business Automation - Standard
  • Parallels Virtuozzo Containers
  • Parallels Server
  • Parallels H-Sphere

Symptoms

The Parallels license fails to update. The following errors may occur:

Licensing Server Unreachable: Unable to connect with licensing server.
Please make sure that your network allows communication to ka.parallels.com:5224.
For more details check system help pages.

or

Couldn't resolve host name

or

Can't connect to ka.parallels.com:5224 (Timeout)

Cause

The Parallels product tries to connect to the license server ka.parallels.com at port 5224 to update the license, but it cannot establish a connection.

Resolution

On December 1, 2014, the IP address of the license server was changed to 195.214.233.80 (IPv4) and 2001:67c:730::80 (IPv6). Make sure that the hostname ka.parallels.com resolves to the proper IP from your server:

# nslookup ka.parallels.com
Address: 195.214.233.80

If the license server does not resolve to the correct IP, check the /etc/hosts file.

If any of these servers are behind a firewall and old IP addresses of Parallels Key Administrator are listed in the firewall rules, please add new IP addresses of Parallels Key Administrator to the firewall rules to allow your servers to connect to ka.parallels.com. This can be checked with these commands:

# nmap -P0 -p5224 ka.parallels.com
# telnet ka.parallels.com 5224
# traceroute ka.parallels.com

If you are using the APF firewall, check /etc/apf/allow_hosts.rules for the mentioned IPs or the hostname ka.parallels.com.

Search words:

grace period

Warning: You are currently operating within the grace period of your product license. To update your product license, select the Retrieve Keys option on the License Management page.

expired

Unable to update the license automatically

Unable to connect with licensing server

setup and installation

Couldn't resolve host name

asd

license

The license key is invalid. In order to use Panel, you need to obtain and install a new valid license key. Your license key has expired. To continue using your Panel, you must purchase a non-expiring commercial license key.

Error updating License

restart server

キーアップデート遅延の通知

automatischer key update plesk

Retrieve keys does not work

Please activate the plesk panel key

Cannot retrieve the license key

can not activate license

MISCWIN Nodes : License Update

dr web

キーアップデート遅延

License key is not prolongated yet

ERROR: certificate common name “ka.plesk.com” doesn’t match requested host name “ka.parallels.com”.

falla de licencia

grace perios expired need updated license

retrieve keys

automatic licnse update not working

license fails to renew

plesk key




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