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"Recover Password" function does not work in PVA

Article ID: 8862, created on Aug 20, 2010, last review on Aug 13, 2014

  • Parallels Cloud Server
  • Parallels Virtuozzo Containers
  • Parallels Server
  • Parallels Virtual Automation


Attempt to recover the lost password of the virtual environment's administrative account in Power Panel via "Forgot your password?" link shows error message "Incorrect user or email address" or "An invalid e-mail or username. Please try again".

Forgot Password


The proper email address in the field Contact email is not specified, available in the screen Power Panel > Preferences.


Add a correct email address in Power Panel Preferences:

Power Panel->Preferences

Please note: specify the contact email by logging into Power Panel directly, using the URL of the environment's Power Panel - (change to the real IP address of the container of the virtual machine) and not by opening Power Panel from PVA interface.

Search words:

power panel

Incorrect user or email address

password recovery

An invalid e-mail or username

Forgot your password

de15ebe36a547439f84e5981418f36c7 2897d76d56d2010f4e3a28f864d69223 ca05eaf5b843fbd53589c90d7228a6df 909d99074e442b52ce54cc7b31cf065d bf1c3a170005eae151f49ba2720abde9

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