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"Recover Password" function does not work in PVA

APPLIES TO:
  • Parallels Cloud Server
  • Parallels Virtuozzo Containers
  • Parallels Server
  • Parallels Virtual Automation

Symptoms

Attempt to recover the lost password of the virtual environment's administrative account in Power Panel via "Forgot your password?" link shows error message "Incorrect user or email address" or "An invalid e-mail or username. Please try again".

Forgot Password

Cause

The proper email address in the field Contact email is not specified, available in the screen Power Panel > Preferences.

Resolution

Add a correct email address in Power Panel Preferences:

Power Panel->Preferences

Please note: specify the contact email by logging into Power Panel directly, using the URL of the environment's Power Panel - https://10.20.30.40:4643 (change 10.20.30.40 to the real IP address of the container of the virtual machine) and not by opening Power Panel from PVA interface.

Search words:

power panel

Incorrect user or email address

password recovery

An invalid e-mail or username

Forgot your password




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