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Web Presence Builder icon is missing from Customer Control Panel

  • Parallels Plesk 11.5 for Linux
  • Parallels Plesk 11.5 for Windows

Automatic import from KB #9284


The Web Presence Builder (WPB) component is installed on the server but it is not possible to editor publish a site with WPB. The "Edit site with WPB" button is missing from the Customer Control Panel.

The PPSitebuilder package is listed in the Server components:

Server Administration Panel > Settings > Server components


1. Check that the Web Presence Builder publishing feature is available on the Parallels Plesk license key. If the parameter Sites published with Web Presence Builder equals zero, customers will not be able to use WPB.

Server Administration Panel > Tools & Utilities > License Management

To enable WPB on the license, it is necessary to upgrade your license with a bundle pack, or to install the license with a bundle pack that is already available.

2. If the WPB limit on the license is not zero, the ability to edit the site is determined by the service plan:

Server Administration Panel > Service Plans > (Select service plan) > (Set the desired limit for the "Sites published with Web Presence Builder" parameter)

With a "0" limit set, the Sites published with Web Presence Builder parameter button for editing a site with WPB is hidden. It is not visible to customers. Pay attention to the "Allow customer to create trial Web Presence Builder websites" parameter. This setting gives the ability to edit a site with WPB using the disabled publishing option.

3. A subscription inherits the settings and limits of its service plan. However, subscription limits can be customized. Check that the limit of the Sites published with Web Presence Builder parameter has not been changed:

Server Administration Panel > Subscriptions > (Select subscription) > click on the "Customize" button > (Check the limit for the "Sites published with Web Presence Builder" parameter)

4. The WPB "Edit Website" button will only be available after you have created the website via WPB in the "Start creating your website in one of the three ways" menu.

Compare the two screenshots below (before the website was created and after:



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Websites & Domains tab

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the button is not visible

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Presence Builder disappeared when new license added

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Parallels web presence builder not showing

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